Reservations are always made when servers are accessed via 'Broadcast' or 'DNS Name'. Normally the reservations are used several times. However, if several reservations for the same entries come from more
Problem The programming signature for the WibuBox is wrong, because you are using an "old" signature of the WibuKey Development Kit (Version 4.10 or older). Solution Install the current version of the more
Problem When installing, the interface communication settings are reset to default, if not otherwise required. Solution - Check on page "Setup" of WibuKey control panel applet (Start - Settings - Cont more
Problem Some notebooks and newer PCs do not supply the required LPT interface providing enough power. This can cause a timeout problem. Solution A timeout occurs, if the WibuKey driver cannot access t more
Problem Your firm license file wkfirm.wbc or wkfirm.dat has been overwritten. Solution Copy your firm license file (youir own License file) wkfirm.wbc into the directory [..\WIBUKEY\Devkit\bin]. WkFir more
A new ticket is created using the button "New Ticket". Each ticket consists of two basic parts: a brief description and a detailed error description. The brief description should be used as a 1 line e more
Click link on the registration form. - Read the privacy policy carefully. - Check the checkbox to confirm the privacy ... - Click the button to close the registration. Log out of the customer portal. more
When opening the protected PDF file the error message appears that no suitable CmContainer is found, but no accesses are visible in CodeMeter.log. This behavior occurs when the Adobe Reader "Sandbox-M more
This button allows it to open tickets for the WIBU Operating Services Team. There are two types of tickets you can open here: Emergency Tickets, which are always priority level 1 (critical). If its no more
The knowledge base contains articles which are good to know and can help every user to solve frequently asked questions, basic fails, standard cases or known issues. more
By clicking on this button you can see all tickets created by your user, as well as the status for each ticket. The status shows you, how far our support team has solved your case. You can also add ne more
This error may have several reasons: 1. AxProtector Runtime is missing (AxProtector version < 11.10). AxProtector Python, in order to run correctly, also needs the AxProtector Runtime package on Linux more
The prerequisite for using the function is that the person with whom you can share the ticket is either an employee of the same company unit or of a subordinate company. We can store the hierarchical more
This error message results from a security feature activated on default, i.e. the code integrity check. In AxProtector you are able to activate or deactivate this feature. In the AxProtector GUI you f more
To prevent the pop-up of the MessageBoxes in case of errors in AxProtector (e.g. no FSB found), please proceed as follows: - Copy the two files UserMsgUs.dll and UserMessage.ini from the directory C:\ more
Wibu-Systems recommends to perform the encryption with AxProtector. More precise: use the AxProtector GUI user interface to define the encryption parameters that will be used to call the actual AxProt more
If the UserMessage dialog displays without an image, the following reasons may apply: - The image file specified in the UserMessageXX.ini does not exist. - The image used has the wrong dimensions. The more
If you want to create your own UserMessage.dll, you find the required information in the attached PDF document. A simple example of a self-generated UserMessage.dll can be found for C++ as "UserMessag more
In some cases it may be required to delete orders. Please note, that all order data is irretrievably deleted from the database. For deleting an order. please proceed as follows: 1. Manually type in "d more
The current CodeMeter Runtime Kit 7.10x communicates with CodeMeter License Central via Websocket API with "Origin Check". Due to the current CVE's, the internal handling has been changed so that an O more